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As stated in the CoWorx mission statement, we are 100% dedicated to our clients. One way to ensure a successful relationship is to provide our clients and field employees with a never-ending commitment to outstanding quality and customer service.


By identifying a client’s needs and meeting their demands, CoWorx is able to maintain a smooth working relationship. Quality control calls are routinely made to ensure customer satisfaction. This provides CoWorx with the opportunity to acknowledge good workers, counsel applicants and immediately address any issues that should arise.

In addition, information gathered from our quality control calls is utilized in our benchmark reports. This data enhances our ability to match applicants to your company’s positions and insure the highest quality service.

Our demand management strategy contributes to our quality and customer service goals. We are able to incorporate client specific needs with our proven recruitment and order fulfillment process. CoWorx remains committed to serving our clients needs with a sense or urgency. We are focused on keeping long-term client relationships and creating lasting partnerships through excellent quality and service.

Below are just some highlights regarding the methodology we use to insure outstanding quality and service:

  • Every department and process has formal policies, procedures and checklists that embody its internal best practices.
  • Each process has benchmark measurements, which we track with our LookingGlass application.
  • CoWorx Staffing Specialists are not just rewarded for filling positions. They are compensated according to the quality of their placements which is tracked through regularly scheduled surveys and follow-up calls.
  • The quality assurance process incorporates a periodic statistical evaluation of the activities recorded in LookingGlass. This analysis includes a variety of statistical indicators: performance, attitude, tardiness, skill matching, responsiveness of CoWorx staff, defect ratio (incomplete assignments), productivity irregularities, extension of assignments, quality control call findings.
  • You and CoWorx analyze the statistical evaluation, after which an action plan is developed to continually improve existing service and quickly and methodically identify any concerns that might arise.