Customer Service Representative

CoWorx has partnered with one of the nation’s largest last-mile delivery providers, who are looking to add Customer Service Representatives to their team in Suffolk, VA.

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.

Work days will start at 10:00am until close, typically around 6:30-7pm, Mondays through Saturdays. You would have every Sunday off along with an addition weekday each week! Starting pay ranges from $15-$16 per hour, temporary to hire!

This is a company where you can continually advance your career, no matter your background. If you’re driven and looking for a place to grow, apply today for immediate consideration!

Responsibilities:

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes and delivery teams’ performance
Prepare folders for PODs and Manifests for the next day’s routes
Process changes or cancellations to delivery orders

Desired Background/Skills:

High school diploma or equivalent
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 234630 when responding to this ad.