Customer Service Representative

Our client in Exeter, NH is seeking a skilled Customer Service Representative who would be responsible for coordinating all customer transactions and collaborating across departments. The right candidate will have experience in direct communication with external customers and internal departments to provide timely and accurate fulfillment of customer requests.

This role is on site in Exeter, NH with a medical device manufacturer. Payrate is $23/hr on a temporary to direct hire assignment.

Schedule: M-F 8am-5pm; Weekly pay

Responsibilities:

Problem solve customer issues including using their own discretion to meet our customer needs in a timely and professional manner
Enter all related data in business systems and maintain these records throughout the entire process
Initiate set-up of new customers as necessary
Submit new account forms to Customer Data for set-ups, as required
Process orders, returns and requests by phone, fax and email for service and respond to the customer in a timely manner (Same day)
Maintain communication with customers throughout the order process from initial contact through billing and (if applicable) return of unit
Monitor for delays in process, coordinate with in-house resources to remove issue and communicate with customer
Provide support for authorized shipments of gratis supplies when requested from the Field Team
Responsible for device demo and evaluation product shipments and tracking of devices and all related documentation
Provide support as required by the Technical Service Department when requested
Execute commercial operations of Marketing/Sales and Legal programs
Perform all work as directed in compliance with Quality Systems and Regulatory guidelines
Provide live telephone support for Reception coverage as requested

Desired Background/Skills:

Be 18 years old or older
Excellent verbal and written skills required along with the ability to work well cross functionally with all levels of customers and internal departments
Detail oriented, flexible, pro-active, highly motivated, team player, driven to achieve exemplary customer satisfaction
Desire to learn and develop a thorough understanding of the business structure as a basis to enable sound judgment in prioritizing work product and in communications with customers
Associates degree or equivalent with three years of demonstrated effective customer service experience in a commercial business environment, manufacturing preferred
Experience in an ERP system and MS Office applications is preferred

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 235301 when responding to this ad.