Customer Service Representative

CoWorx is seeking a detail-oriented, dependable, and customer-focused Customer Service Representative to join our team in Kennebunk, ME.

In this role, you will be the first point of contact for our customers, managing inquiries, processing orders, and ensuring a seamless service experience from start to finish.

Schedule: Monday-Friday; Shift: 1st, 8:30am-5:00pm; Pay Rate: $18-$20/hour DOE

Responsibilities:

Respond promptly to customer inquiries via phone, email, and in-person
Enter and manage customer orders in internal systems
Coordinate with production, sales, and logistics teams to ensure timely order fulfillment
Provide updates on order status, lead times, and shipping
Resolve customer concerns and escalate issues when necessary
Maintain accurate records of customer interactions and transactions
Support account management and assist in building lasting customer relationships
Assist with other administrative or customer support tasks as needed

Desired Background/Skills:

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
1–3 years of experience in a customer service or administrative role
Strong communication and interpersonal skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with ERP or order entry systems
Ability to multitask, prioritize, and manage time effectively
Positive attitude and a proactive, problem-solving mindset

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 235609 when responding to this ad.