Customer Service Representative

CoWorx Staffing Services is seeking Customer Service candidates in the Fort Myers, FL area. CoWorx has partnered with one of the nation’s largest last-mile delivery providers, who are looking to add Customer Service Representatives to their team in Fort Myers, FL! These are 1st shift openings and the pay rate is $17.50 an hour.

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

Apply with CoWorx today for immediate consideration. We look forward to working with you!

Responsibilities:

Monitor 10-20 daily routes and stay in direct phone contact with driver teams during deliveries
Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
Maintain real-time awareness of route exceptions, delays, and customer escalations
Communicate with customers during in-home deliveries when drivers need assistance explaining services
De-escalate complaints and clarify expectations
Act as a liaison between the customer and driver teams to preserve the experience and protect the brand
Direct driver teams returning from their routes on trash segregation and haul-away drop zones
Ensure drivers complete the Costco check-in process before leaving
Provide direction and escalation support
Capture daily service disruptions, late departures, and unscanned badges
Share key issues and recommendations with the Ops Manager for follow-up

Desired Background/Skills:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Prior work in appliance installation, furniture assembly, or handyman/trade roles
Previous leadership experience in a dispatch, warehouse, or delivery setting
Familiarity with Descartes Route Planner, CLX, or other TMS systems

Other Information:

Apply today to learn more and get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 237354 when responding to this ad.