Customer Service Representative

CoWorx is seeking Customer Service Representatives in the Atlanta, GA area!

The Customer Service Representative will work in an active call center environment.

Work Environment: – Enjoy amenities such as employee lounge/game room area and vending machines. Must be open to flexible hours

Responsibilities:

Handling inbound and outbound calls from customers, addressing their questions and concerns, and providing effective solutions to meet their current and future needs
Collaborate with other customer care associates and leadership to enhance customer service delivery
Take inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries
De-escalate situations involving dissatisfied customers, offering assistance and support
Guide callers through basic troubleshooting, navigation of company website, or using Telrite products or services
Review customer accounts, providing updates and information about billing, shipping, warranties, and other account related matters
Collaborate with other customer care associates and leadership to improve customer services

Desired Background/Skills:

Excellent verbal and written communication skills
Strong active listening skills
Exceptional interpersonal and rapport-building skills
A patient and empathetic attitude
Comfortable working in a fast-paced atmosphere
Ability to work independently
Strong organizational and attention to detail skills
High school diploma or equivalent
1 or more years of customer service experience
Knowledge of customer service practices and principles
Passion for delivering great customer service
Solid problem-solving and troubleshooting skills
Ability to multitask with attention to detail and accuracy

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

#GA1100

Interested candidates please reference job code 237881 when responding to this ad.