Customer Service – Technical

CoWorx Staffing Services is seeking Technical Customer Support Specialist candidates in the West Lebanon, NH area. The Technical Customer Support Specialist serves as the first point of contact for customers experiencing mechanical issues with industry equipment. In addition to live technical support, this role is also responsible for the diagnosis and repair of equipment returned for both warranty and non-warranty service.

Responsibilities:

Provide technical phone support to all customers and account reps
Equipment troubleshooting to determine required equipment repairs necessary.
Diagnose and determine parts needed and process shipment orders.
Create service call and dispatch to area authorized rep.
Log in returned equipment and parts for QC testing.
Set up, inspect and evaluate functionality of equipment and parts, and repair as needed.
Determine if equipment and parts will be used, refurbish for resale, recycle or disposal.
Prepare all documentation regarding test results and movement of defined inventory disposition.
Maintain used/refurbished equipment and parts inventories in an organized fashion
Organize all equipment, parts and tools into proper location.

Desired Background/Skills:

Must possess Mechanical aptitude and ability.
Working knowledge and understanding of computers
Detail-oriented and organized.
Good verbal and written communication skills.

Other Information:

While with CoWorx you are eligible for: Health, Dental, and Vision coverage, Disability and Life Insurance, Critical Illness with Cancer Benefits, Behavioral Health Accidental Insurance, and more!

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 239066 when responding to this ad.