Customer Service Representative

CoWorx Staffing is hiring a Customer Service Representative in Hatfield, MA.

This is a great opportunity working Monday-Friday 7am-4:30pm.

Responsibilities:

Answer inbound customer inquiries (phone, email)
Route customer questions to the appropriate internal team.
Provide product information and support, including specifications, usage, SDS (safety data sheet) details, and technical guidance.
Create, enter, and manage sales orders from customers / distributors.
Coordinate with manufacturing and logistics teams to check product availability, lead times, and delivery schedules.
Track order status and update customers on shipments, delays, or other issues.
Help customers with account setup, invoicing, and payments (or connect them to the accounts receivable department).
Resolve billing disputes, returns, or customer complaints in coordination with other departments.
Prepare reports on customer service metrics (volume of calls/emails, order backlog, common issues).

Desired Background/Skills:

Previous Microsoft Office experience required- Word & Excel
Must be 18 years old or older

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 239773 when responding to this ad.