Warehouse Manager

CoWorx is looking for an experienced Warehouse Manager to run a fulfillment operation in the Salem, MA area!
This position will lead a team of associates, manage high-volume order fulfillment, personalized certificate/card production, and ensure every customer order ships accurately and on time. This is a hands-on leadership role perfect for someone who thrives in a fast-paced, creative retail environment and wants to make a visible impact quickly.
The warehouse manager is responsible for overseeing all warehouse functions and leads operations which support direct order fulfillment while adhering to general safety standards.
SCHEDULE:

• Weekdays Mon-Fri, 9AM – 5PM.
• Weekend availability as-needed.
• Necessary holiday availability to cover Black Friday and winter holiday sales.

40 hours yearly paid sick leave. 80 hours yearly paid vacation, with unused hours paid in cash.

Responsibilities:

• Delegate responsibilities and deliver operatives to warehouse associates.
• Submit regular operational updates to the warehouse operations liaison including shipping volume, receiving status, inventory discrepancies, and any personnel issues.
• Participate in regular check-ins with the warehouse operations liaison.
• Coordinate employee scheduling and handle payroll reporting.
• Process inventory and ensure accuracy of backstock by updating numbers in Shopify relevant to general receiving, returns, and replacements to be shipped to customers as-needed.
• Complete shipment of orders by printing shipping labels, adhering them to containers, and facilitating the pickup of orders by shipping couriers using warehouse software (ShipStation).
• Oversee and conduct routine analysis of activity in Shopify, ShipStation, and Gorgias platforms.
• Ensure the smooth and consistent functionality of warehouse systems including the applicable software, inkjet printers, and Evolis printers.
• Streamline general fulfillment by preparing single items for shipping by bubble-wrapping, labeling, and organizing their placement into respective storage areas.
• Prepare orders for shipment by selecting merchandise from shelves using warehouse software (Shopify/ShipStation) then placing merchandise into bins and/or sorting merchandise weighing to prepare for shipment.
• Prepare personalized membership certificates and cards using Adobe Illustrator, Adobe Photoshop, on-site laser printer, and specialized on-site Evolis card printers.
• Photograph merchandise and upload adequately formatted files to a shared drive.
• Contact, reply, and coordinate customer email communications through the Gorgias platform.
• Coordinate, receive, and fulfill order returns, replacements, and refunds when necessary.

Desired Background/Skills:

• Ability to use Microsoft Outlook Suite.
• Ability to use Shopify retail platform.
• Ability to use ShipStation retail shipping platform.
• Ability to use Gorgias communications platform.
• Basic Adobe Illustrator, Adobe InDesign, and Adobe Photoshop skills.
• Basic Shopify and ShipStation program skills.
• Ability to use good judgment in order to carry out and to delegate detailed instructions.
• Ability to communicate effectively and follow instructions.
• Attention to detail.
• Ability to be flexible and multi-task.
• Ability to make judgment calls on quality.
• Must be able to stand, walk, stoop, kneel, or sit for extended periods of time.
• Must be able to regularly lift and/move and carry up to 50 pounds.

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

Interested candidates please reference job code 245484 when responding to this ad.