Customer Service Rep

CoWorx Staffing Services is now hiring a Customer Service Rep in Worcester, MA! This Individual is responsible for processing communication headset orders and taking incoming telephone calls from our customers

Responsibilities:

• Process new Purchase Orders.
• Answer general end‑user and dealer questions such as: Product information, Price and availability, Technical assistance, Product complaints, Repair procedure/address, Repair status requests.
• Answer customer questions and assist with finding the correct product needed for their application.
• Interact with Sales, Production & Inventory Control, Accounting, Engineering, and Shipping Departments daily to satisfy customer needs.
• Provide Return Authorization numbers to customers returning product for credit.
• Coordinate Demo Loaners and Shipping Papers.
• Track packages or provide tracking numbers.
• Assist walk‑in customers.

Desired Background/Skills:

• Previous customer service experience is a plus.
• Comfortable speaking on the phone with customers.
• Position requires the ability to utilize and understand simple formatting and use of Microsoft products (Excel, Word, PowerPoint).
• Bachelor’s degree is desired.
• 1–3 years of experience in a customer service or office environment.
• Basic, introductory on‑the‑job training.

Other Information:

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
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Interested candidates please reference job code 244809 when responding to this ad.