CoWorx Staffing Services has an immediate opening for a skilled Repossession Administrator to work within the finance department with our premier client located in Cypress, CA.

The candidate will be responsible for all administration, correspondence, and documentation throughout the repossession process. They will work to ensure that all applicable notices are properly documented and mailed in a timely manner. They will also ensure compliance with all repossession policies, multi-State and Federal law. This role will also perform heavy skip-tracing with the use of internal and external skip-tracing tools to reduce and prevent losses on Yamaha financed Powersports and Marine products.

The candidate must have 1 year of experience working within a call center. Training on processing repossessions will be provided.

Shift Details: The candidate must be flexible to work a rotating schedule. Schedule will be provided a month in advance.
Days: Monday-Friday, Saturdays once every 4 weeks. If working a Saturday shift the candidate will be get Wednesday or Thursday off during the following week, in addition to Sunday.

Hours: 6am-2:30pm, 8:30am-5pm, 10:30am-7pm
Pay: $23.00-$26.00/Per hour

Responsibilities:

Assign all repossessions, accurately appraise collateral and communicate with repossession vendors to secure collateral. Handles impound notices, track collateral location after repossession and handle redemptions
Obtain updates, approve fees from repossession vendors and timely act upon them to maximize recovery efforts. Locate customers and find new leads using advance skip tracing
Manage inbound and outbound calls in a call center environment for past due accounts, while maintaining composure and professionalism. Collects and negotiate payment arrangements to cure delinquency. Documents the account accurately and efficiently
Build solid professional relationships with vendor(s) that support the repossession process. Also provide support to dealers and internal departments, for accounts placed out for repossession or repossessed
Ensure that repossession notices such as right to cures, notice of intent to sale and deficiency
Perform score cards on repossession performance. Provide reporting and make recommendations to management
Prepare account documentation for legal action, execute multiple tasks and assignments given by management
Understand and adhere to company policies and procedures. Comply with all state, federal laws, and regulations with regards to appropriate contact/dialogue with consumers
Ensure that all the add on products (Service/ Warranty/ GAP/etc.) get cancelled in a timely manner
Assist Back-up for the Collection Specialist, Remarketing Administrator and Recovery Specialist

Desired Background/Skills:

Associate degree or equivalent combination of education/experience
1 year of experience in call centers, heavy inbound and outbound calls
Strong knowledge of multi-state repossession laws, FDCPA. SCRA and FCRA
Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
Strong written and verbal communication skills
Strong negotiation and persuasion skills
Ability to prioritize, multitask, meet deadlines with accuracy and adapt quickly to changes in a fast-paced environment

Other Information:

All candidates are required to undergo a credit report before hire.

Apply with us today to learn more and get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

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Interested candidates please reference job code 231217 when responding to this ad.