CoWorx is seeking a Customer Service Representative in the Gainesville, GA area!

The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing customer requests accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment.

Shift: Day shift Monday to Friday

Responsibilities:

Answering inbound calls, emails and text messages from customers
Partner with our customers and other departments to resolve issues
Process customer requests, including new service, scheduling services, etc.
Make outbound collection calls, emails and text messages
Able to think fast, find answers and respond quickly to customer inquiries
Must be able to multi-task, maintain organization and complete tasks

Desired Background/Skills:

Proper telephone and email etiquette is a must
Reliably commute or planning to relocate before starting work (Required)
At least 1 year of experience
High School Diploma or equivalent
Reliable transportation/Driver’s License
Excellent time management skills
Strong computer skills, including the ability to master new systems and to enter data quickly and accurately, filing documents, updating customer profiles/accounts
Excellent verbal and written communication skills
Bilingual Preferred (English & Spanish a PLUS)

Other Information:

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

#GA1101

Interested candidates please reference job code 243211 when responding to this ad.