CoWorx Staffing Services is seeking Inside Sales candidates in the Auburn, MA area.

Responsibilities:

• Answer and manage multiple phone lines while providing professional and courteous customer service.
• Learn and confidently discuss the company’s full product portfolio with customers and prospects.
• Respond to customer questions, concerns, and product inquiries while delivering exceptional customer support.
• Escalate customer complaints and complex issues to the Sales Manager as needed.
• Conduct outreach to existing customers to strengthen relationships and identify sales opportunities.
• Organize and manage customer follow-up activities within the call management system.
• Accurately take customer orders and enter information into the CRM system.
• Document customer interactions, communications, and outcomes in customer history records.
• Complete sales-related paperwork accurately and in a timely manner.
• Schedule and manage customer and prospect follow-up calls.
• Perform business-to-business cold calling to generate new sales opportunities and expand the customer base.
• Utilize company-provided sales scripts and communication tools effectively.
• Maintain organized lead records, prospect information, and sales documentation.
• Track prospect activity and ensure timely follow-up on business development opportunities.
• Coordinate and distribute product samples and marketing materials to customers and qualified prospects.
• Develop and maintain a strong understanding of company products, services, and offerings.

Desired Background/Skills:

• High school diploma or equivalent required.
• Fluent English communication skills, including reading, writing, and speaking.
• Strong phone etiquette and customer service skills.
• Basic typing and note-taking abilities.
• Strong attention to detail and accuracy.
• Reliable and dependable work history.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to multitask and prioritize responsibilities efficiently.
• Team-oriented mindset with the ability to collaborate effectively with others.
• Inside sales experience preferred.
• Customer service or call center experience preferred.
• Experience with CRM systems and order entry preferred.
• Experience making outbound sales or prospecting calls preferred.
• Experience working in a small office environment preferred.

Other Information:

Schedule: Monday-Friday
Hours: 9:00 AM – 5:00 PM
Work Environment: Small team environment
Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

Interested candidates please reference job code 248694 when responding to this ad.