We are seeking a highly motivated and detail-oriented Customer Support and Order Processing Specialist to join our growing team. We are seeking local candidates for this on-site position in Sanford, Maine. This role has the possibility of a hybrid schedule after six months. In this role, you will serve as the liaison between customers, sales teams, engineering, manufacturing, and internal departments to ensure smooth order processing, accurate quoting, warranty handling, and exceptional customer satisfaction.
This position is ideal for someone with manufacturing customer service experience, strong communication skills, and the ability to support complex products and detailed order configurations.

Responsibilities:

• Respond to incoming phone calls and online inquiries in a professional, helpful manner
• Support a network of sales teams, service technicians, and partner representatives
• Process quotes, purchase orders, and warranty requests
• Log call information and customer data into ERP/CRM systems
• Work with engineering and technical teams to provide accurate product and pricing information
• Ensure customer issues are resolved promptly (warranty, troubleshooting, service-related requests)
• Maintain strong product knowledge, including warranties and configurations
• Ensure accuracy of orders and compliance with company policies
• Collaborate cross-functionally with operations, accounting, manufacturing, and leadership teams
• Apply Lean concepts to reduce waste and improve workflow
• Provide exceptional customer experience and support company quality standards

Desired Background/Skills:

• Excellent written and verbal communication skills
• Experience in manufacturing or life sciences customer service strongly preferred
• Proficient with Microsoft Office applications
• Experience with ERP/CRM systems (Epicor, Salesforce, or similar preferred)
• Strong organizational and analytical skills
• Ability to manage multiple tasks and meet deadlines
• High level of professionalism and independence
• Experience with international shipments/orders is a plus
• Contracts/bids administration experience is a plus
• Associate’s degree preferred

Other Information:

• Location: Sanford, ME
• Schedule: Monday–Friday, 8:00 AM–4:30 PM
• Pay: $24+/hour (DOE — higher pay available for strong experience)
• Type: Full-Time | Direct Hire
• Hybrid After 6 Months: Up to 2 days/week work from home
• Direct Hire Role

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.
#ME180 #ZIP

Interested candidates please reference job code 244265 when responding to this ad.