Customer Service Administrator – Onsite in Westford, MA
The Customer Service Administrator serves as the primary point of contact for customers, vendors, and internal manufacturing teams. This role is responsible for processing customer orders, coordinating quotes, maintaining order documentation, and ensuring timely communication regarding deliveries, inventory, and customer requirements. The position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced manufacturing environment.

Responsibilities:

• Respond to customer inquiries and requests for quotes.
• Coordinate the quote process and distribute completed quotes to customers.
• Enter and process customer orders, ensuring accuracy and adherence to specifications. Prepare and send order acknowledgements.
• Coordinate customer and vendor deliveries and pickups with production and shipping teams.
• Manage blanket orders, forecasts, kanban programs, and inventory release schedules.
• Maintain customer drawings, specifications, and document revisions.
• Communicate with vendors regarding order status, quality concerns, and service issues. Notify customers of delivery changes or delays.
• Process customer returns and vendor rejections.
• Enter inventory and production transactions into the ERP system.
• Set up new customer accounts and maintain customer records.
• Assist with order expediting and production tracking.
• Manage customer portals, including document uploads and account maintenance.
• Support production meetings and general administrative functions.
• Answer incoming phone calls and direct inquiries appropriately.

Desired Background/Skills:

• 3-10 years of customer service experience in a manufacturing environment
• Job shop experience is preferred but not required.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Proficiency with ERP systems and Microsoft Office applications.
• Professional demeanor with a commitment to quality, ethics, and customer service.

Other Information:

Physical/Work Requirements

• Ability to move throughout office and production areas as needed.
• Ability to work on a computer and review documents for extended periods.
• Office-based role with regular interaction with manufacturing operations.
• Occasional exposure to standard manufacturing noise levels while visiting the production floor.

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.
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Interested candidates please reference job code 250611 when responding to this ad.