CoWorx Staffing Services is hiring a Sales Operations Administrator for our premier client, Yamaha Motor Corporation. This role is ideal for a detail-oriented professional with strong customer service, order management, and administrative skills who thrives in a fast-paced environment. The Sales Operations Administrator serves as a key liaison between the company and its dealer network, ensuring efficient order processing, inventory management, and dealer support. Hours are 8:30 am- 5 pm

Responsibilities:

The Sales Operations Administrator will provide daily support to Yamaha’s dealer network by assisting with order placement, inventory inquiries, sales program administration, and order management from inception through final delivery. This position requires strong communication skills, attention to detail, and experience working within ERP and CRM systems. Key Responsibilities:

• Serve as the primary point of contact for dealers regarding product orders, inventory availability, sales programs, and ordering opportunities while delivering exceptional customer service.
• Provide phone coverage for the Order Desk during designated operating hours and respond to dealer inquiries in a timely and professional manner.
• Manage dealer orders from initial order placement through final delivery, ensuring accuracy and customer satisfaction throughout the process.
• Utilize SAP to create, modify, process, and maintain dealer orders and related account information.
• Process rebills, research inventory availability, and resolve order-related issues as needed.
• Create, administer, and support wholesale sales programs in accordance with company objectives and dealer requirements.
• Monitor unit releases and invoicing by product line to ensure dealer delivery schedules and monthly invoicing goals are achieved.
• Collaborate closely with Inventory Planning and cross-functional teams to resolve delivery issues and support timely fulfillment of sales program commitments.
• Process and administer special programs, including government, safety education, and promotional initiatives.
• Communicate effectively with Dealers and District Managers regarding orders, shipments, sales programs, account activity, and issue resolution.
• Maintain accurate records of customer interactions, order activity, and account updates within CRM systems such as Siebel and YCRMS.
• Retain, organize, and maintain required documentation, approvals, and records in accordance with company policies and procedures.
• Reconcile incomplete orders, including accessory packages, kits, and related order components.
• Investigate and resolve order discrepancies, dealer account concerns, and transaction issues in a timely and accurate manner.
• Process dealer debits, credits, adjustments, and account reconciliations as required.
• Perform additional administrative, operational, and customer support duties as assigned.

Desired Background/Skills:

Qualifications:

• Associate’s degree or equivalent combination of education and work experience preferred.
• Minimum of two years of customer service, sales support, order management, or administrative experience required.
• Experience working with ERP systems, including SAP or similar platforms, preferred.
• Experience using CRM systems, including Siebel or comparable customer relationship management platforms, preferred.
• Strong proficiency in Microsoft Office applications, with advanced skills in Microsoft Excel preferred.
• Excellent verbal and written communication skills with the ability to interact professionally with customers, dealers, and internal stakeholders.
• Strong analytical, problem-solving, and organizational skills with the ability to identify and resolve issues effectively.
• Ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.

Preferred Skills:

• Experience with order processing, inventory management, and related administrative functions preferred.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Customer-focused mindset with professional phone etiquette and a commitment to providing exceptional service.
• Experience supporting dealer, distributor, or channel partner networks preferred.
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Ability to work independently while collaborating effectively with cross-functional teams to achieve business objectives.

Other Information:

• Full-time position with a standard schedule of 8:30 a.m. to 5:00 p.m.
• Competitive pay and compensation package.
• Holiday pay and service bonus opportunities available.
• Opportunity to work with a leading powersports and motorsports manufacturer.
• Professional work environment with opportunities for growth and career development.

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

Interested candidates please reference job code 250950 when responding to this ad.