Bilingual Customer Experience Specialist
This isn’t your typical staffing job—it’s a hybrid role where you’ll support employees and guide clients virtually from our beautiful offices and your home, helping them deliver top-notch service every day.
We currently have an exciting career opportunity for a Customer Engagement Rep bilingual in Spanish to join the Luxury Method Division in our corporate location in Morristown, NJ. This position is an in-person role, Monday through Friday 8:30am to 5:00pm or 9:00am to 5:30pm with the potential for a hybrid role after training.
Schedule Flexibility: Must be available to work extended hours, including evenings (up to 8 PM) and weekends, during peak client seasons. Time-off restrictions apply from the week before Thanksgiving through the second week of January, as consistent coverage is critical to client success during this high-demand period.
Are you passionate about delivering exceptional service and building strong relationships? As a Customer Engagement Rep, you’ll be the face and voice of our company—connecting with clients and talent to drive performance and ensure success. In this role, you’ll go beyond the basics—exceeding expectations, meeting client needs, and keeping our talent pipeline strong and ready. We’re looking for someone with a professional presence—someone who can communicate confidently, present themselves with polish, and represent our brand with integrity. You’ll work closely with a supportive Customer Engagement Team Lead and be part of a team that thrives on service, results, and meaningful impact.
Role Responsibilities
- Strong communication with customers, field talent, and coworkers via phone and email
- Initiate, schedule, and attend client appointments virtually & conference calls with client(s) for quality assurance and updates
- Recognize potential Employee Relations issues & offer problem resolution suggestions before escalating to management and/or Human Resources
- Update and maintain the applicant database and all necessary documentation.
- Heavy phones and fast paced environment
Qualifications
- 2+ years of relevant experience
- Strong relationship building and communication skills
- High level of responsiveness and engagement
- Demonstrates a high level of patience and strong problem-solving abilities to effectively address client and talent needs
- Team oriented and willingness to help
- Highly resourceful with the ability to prioritize and multitask with limited direction
- Strong technology and social media skills
- Strong planning, time management and analytical skills
At CoWorx, we are committed to our employees and will support you on the road to professional success. Apply with us today!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. At CoWorx, we are committed to our employees and will support you on the road to professional success.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.