Branch Manager, Sales and Operations

The Branch Manager, Sales and Operations leads branch recruiting, business development, workforce planning, client service, and operational execution to ensure high-quality staffing solutions, strong client partnerships, and profitable business growth.

This role is responsible for team leadership, business development, operational compliance, talent acquisition performance, and client satisfaction.

Key Responsibilities

Team Leadership & Operational Excellence

• Build and develop a strong branch team that embraces our TLC culture and delivers
  exceptional service to talent and clients.
• Ensure high-quality operational service for all clients, maintaining compliance with
  internal processes and standards.
• Partner with corporate departments (Finance, HR, Marketing, Safety) to drive branch
  performance and operational improvements.
• Analyze accurate and timely data in the ATS to identify trends and opportunities for
  improved performance.
• Travel within the market for job fairs, client visits, unemployment hearings, and
  other branch-related activities.
  Sales & Business Growth
• Proactively search for and secure new business, focusing on clients with
  opportunities in the $50K–$2MM range.
• Develop and maintain strong relationships with existing clients, identifying
  opportunities to increase market share and expand services.
• Collaborate with internal teams to align sales strategies with branch goals and
  client needs.
• Meet or exceed all budget and gross margin goals through strategic selling and
  negotiation.
  Recruitment Strategy
• Lead recruitment strategies to ensure a high-quality applicant pool that meets client
  requirements.
• Oversee sourcing, screening, and placement efforts to maintain strong talent
  pipelines.
• Support retention initiatives by monitoring talent performance and addressing
  concerns promptly.
  Performance, Accountability & Leadership
• Demonstrate strong understanding of branch financials, including gross margin
  goals and activities required to achieve them.
• Consistently meet or exceed objectives related to recruiting, client engagement,
  and operational performance.
• Act as an escalation point for client or candidate challenges, modeling best
  practices and driving consistency across the team.
• Mentor and motivate team members, fostering a culture of collaboration and
  continuous improvement.
  Collaboration & Values
• Work as part of one team with one mission—supporting colleagues, sharing
  knowledge, and contributing to shared goals.
• Champion the Three S’s—Service, Sales, Speed—by delivering exceptional
  experiences and driving results with urgency and accuracy.
• Demonstrate company values through service to clients, field talent, and
  colleagues.
• Identify, manage, and escalate risk and safety concerns with urgency, involving
  appropriate internal teams when necessary.
• Maintain a strong working knowledge of HR-related processes, including how to
  manage and escalate issues related to harassment, safety, and employment
  termination.
• Perform additional branch duties as needed to support overall performance and
  client satisfaction.
  What Success Looks Like:
• A strong, active talent pipeline that consistently meets client demand.
• High client satisfaction scores and expanded services within existing accounts.
• Achievement of budget and gross margin goals, contributing to branch profitability.
• Effective leadership presence, resulting in improved team KPIs and operational
  excellence.
  Qualifications:
• Undergraduate degree with 3+ years of relevant experience in operations
  management and B2B selling.
• Passion for winning and delivering exceptional service.
• Strong communication and relationship-building skills.
• Proven leadership, motivational, and team-building abilities.
• Strategic selling and negotiation expertise.
• Financial acumen with strong analytical and problem-solving skills.
• Advanced proficiency in MS Office and ATS systems

Apply with us Today

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.